Loyalty Programme Overview

The “Luna by "Stay Innovation"” Loyalty and Rewards Programme (“Loyalty Programme”) is managed and operated by "Stay Innovation" Loyalty Management Ltd. with its principal address at Hillgate House 13 Hillgate Street, Notting Hill, London, W8 7SP (“"Stay Innovation"”).

• The Loyalty Programme is governed by the terms and conditions as set forth herein, which may be modified at any time in "Stay Innovation"’s sole and absolute discretion (“Programme Rules”). All interpretations of these Programme Rules by "Stay Innovation" are final.

• The Programme Rules govern "Stay Innovation"’s relationship with members of the Loyalty Programme (referred to collectively as “Members” and individually as a “Member” or “you”), including how Members manage their Membership Account (defined below), earn and redeem Loyalty Programme tokens (“Tokens”) with participating properties (each a “Participating Property”), as well as with third party Programmes which have a business relationship with "Stay Innovation" (“Partner Programmes”), and request and use Redemption Awards (defined below).

• "Stay Innovation" reserves the right to add, modify, delete or otherwise change any of the terms and conditions contained in the Programme Rules in its sole and absolute discretion, with or without notice, even if such changes affect the value of Tokens already accumulated. This means that "Stay Innovation" may make changes that affect, but are not limited to, Participating Properties, rules for earning Tokens, redeeming Tokens, rules and procedures for the use of Tokens, continued availability of Tokens and the provision of any special offers

• By opening a Loyalty Programme membership account (“Membership Account”), or by using the Membership Account number you were assigned (“Membership Number”) to receive and redeem benefits under the Loyalty Programme, including, without limitation, the award of Tokens, you understand and agree that:
  i. you have read and accept these Programme Rules; and you have read and accept the "Stay Innovation"’s Terms of Use which are incorporated by reference herein; and
  ii. you consent to the collection, use, and disclosure of your personal data by "Stay Innovation", Participating Properties and Partner Programmes, and their authorized third- party agents and licensees in accordance with "Stay Innovation"’s Privacy Policy.

• All Loyalty Programme benefits, amenities, offers, Tokens and services are subject to availability and may be changed by "Stay Innovation" at any time without notice in its sole and absolute discretion. "Stay Innovation" may terminate the Loyalty Programme, in whole or in part, with six (6) months’ notice to all active Loyalty Members and with less than six (6) months’ notice in any jurisdiction, if required to do so by applicable law. At "Stay Innovation"’s sole and absolute discretion, "Stay Innovation" may choose to substitute a similar loyalty and rewards Programme for the Loyalty Programme at any time immediately upon notice to active Loyalty Members. If the Loyalty Programme is terminated, all unredeemed Tokens will be forfeited without any obligation or liability, and no redemption claims or promotional Token claims will be honored after the conclusion of the notice period.

• Except as otherwise expressly prohibited or limited by applicable laws, "Stay Innovation" may at any time amend, modify or supplement these Programme Rules, the structure for earning Tokens, with or without notice, even though such changes may affect the value of Tokens, or the ability to obtain certain Tokens (collectively, “Programme Rules Changes”). Loyalty Members are responsible for remaining knowledgeable of the Programme Rules and any Programme Rule Changes. Your continued participation in the Loyalty Programme will constitute your acceptance of any such Programme Rule Changes.

Membership

• Eligibility. Membership in the Loyalty Programme is available to any individual who: (i) possesses the legal authority to agree to the Programme Rules; (ii) resides in a jurisdiction which legally permits participation in the Loyalty Programme; (iii) is not a resident of Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine; (iv) provides valid and accurate personal information when enrolling in the Loyalty Programme; (v) is not already a Member of the Loyalty Programme; and (vi) has not previously been terminated from the Loyalty Programme (collectively, the “Eligibility Requirements”).

• Member’s Responsibilities Relating to the Programme Rules and Other Documents.
  i. Members are responsible for reading and understanding the Programme Rules and all communications from "Stay Innovation" about the Loyalty Programme, including Membership Account Statements and any other document that sets forth your rights, responsibilities, and status in the Loyalty Programme. If a Member has any questions about the Loyalty Programme or these Programme Rules, the Member should contact the Member Support Team, contact details can be found here. Any time a Member contacts the Member Support Team, that Member may be asked to answer certain security question to verify the Member’s identity. The Member Support Team may monitor or record telephone calls for quality assurance.
  ii. Members are responsible for reading "Stay Innovation"’s Privacy Statement in order to understand how "Stay Innovation" collects, uses, and discloses a Member’s data. If a Member has any questions about "Stay Innovation"’s Privacy Statement or its collection, use, or disclosure of a Member’s data, the Member should contact the Member Support Team.

• Membership Levels and Membership Benefits. The Loyalty Programme may consist of various levels of membership with each level earning or accruing Tokens at varying rates. The basic level membership is free and open to all individuals who meet the Eligibility Requirements set forth in Section 2(a). If you chose a higher level membership which involved the payment of fees, supplementary terms and conditions and eligibility requirements will apply. For more information about the current membership levels offerings, including the related benefits of those levels, may be located on "Stay Innovation"’s website at Membership Levels and Membership Benefits Overview.

• Membership Application. To apply for membership into the Loyalty Programme, an individual must complete a membership application (“Membership Application”) on the Loyalty Programme’s website, at a Participating Property, on the "Stay Innovation" mobile app (“"Stay Innovation" App”), or through any other enrollment network that may be established by "Stay Innovation". "Stay Innovation" reserves the right to reject any individual’s Membership Application in its sole and absolute discretion.

• Membership Account Number. Upon acceptance and approval of a Membership Application, a Membership Account will be created by the Member and that Member will be assigned a unique Membership Number. Upon receipt of a Membership Number, an individual will be deemed a Member and eligible to earn Tokens from reservations and purchases made on the "Stay Innovation" App or at Participating Properties. It is your responsibility to keep your membership details confidential and safe at all times.

• Individual Membership Accounts. Only individuals are eligible for membership into the Loyalty Programme and individuals are limited to only one active Membership Account. Membership Accounts may not be jointly owned by two or more individuals. Membership Accounts, including all benefits offered under the Loyalty Programme, are non-transferable unless expressly stated otherwise herein.

• Multiple Membership Accounts Prohibited. A Member may not maintain more than one Membership Account under the Loyalty Programme. If more than one Membership Account Number is assigned to an individual under the Loyalty Programme, that Member will only receive Tokens under the Membership Account first created under the Loyalty Programme. All duplicate Membership Accounts may be cancelled and those associated Tokens terminated without notice.

• Member’s Personal Profile. Certain identifying information provided by a Member in connection with the submission of the Membership Application will be maintained by "Stay Innovation". This information will be accessible by a Members on both the "Stay Innovation" App and "Stay Innovation"’s website. Members will be able to modify and delete this personal information through the "Stay Innovation" App and/or "Stay Innovation"’s website. Certain modifications, such as name changes, may be subject to a request for supporting documentation in "Stay Innovation"’s sole and absolute discretion. All information provided by the Member to "Stay Innovation" and contained on the Member’s profile must be accurate and kept current. By providing credit cards details as part of a Member's profile, Members agree that any credit cards stored may be used by "Stay Innovation" and Participating Properties to guarantee the charges for any reservations made using the Member’s Membership Account, unless the Member provides a different credit card when the reservation is made, at check-in or at check-out. A Member may change his/her credit card authorisation for future transactions by changing his/her banking or credit card information through either the "Stay Innovation" App, on "Stay Innovation"’s website or by contacting the Member Support Team. A Member must notify "Stay Innovation" if the authorized credit card on that Member’s profile is lost, stolen, invalidated or expired.

• Use of Member’s Personal Information. All information provided by the Member is processed and handled in accordance with "Stay Innovation"’s Privacy Policy.

• Communications to Members. All communications relating to the Loyalty Programme will be sent to the Member’s mailing address or email address listed in the Membership Account. Communications will be deemed received one (1) business day after sending if delivered by email or five (5) business days after sending if delivered by mail. Members are required to keep up to date all information, including email and mailing address. "Stay Innovation" shall have not be liable for any misdirected or lost mail or any consequences thereof.

• Account Statements/Token Balance Summaries. A Member can review his/her Token balance and transaction history at any time by accessing his/her profile through the "Stay Innovation" App once such feature is made available. "Stay Innovation" will use reasonable efforts to ensure that such information is up to date and accurate, however from time to time there may be delays in updating the Token balance and transaction history. "Stay Innovation" is not responsible for any misinformation, including recent transaction history, that may be reflected on the Member’s profile on either the "Stay Innovation" App or "Stay Innovation"’s website. In addition, "Stay Innovation" may from time to time, but is not obliged to, provide a Member with an account statement that contains important information relating to Member’s Membership Account (“Account Statement”) provided there has been a transaction on the Membership Account since the last Account Statement (if applicable) was delivered to the Member. The Account Statement will include a summary of the Member’s Token balance and transaction history. A Member may also contact the Member Support Team for information relating to the Member’s Membership Account, including transaction history and Token balance.

Cancellation or Suspension of Membership Accounts.

By Member. A Member may cancel his/her Membership Account under the Loyalty Programme at any time by sending a written notice of cancellation to the Member Support Team. In the event of cancellation, all unredeemed Tokens and other similar awards will be forfeited immediately and may not be reinstated or transferred.

By "Stay Innovation". "Stay Innovation" may cancel a Member’s accumulated Tokens, or suspend and/or cancel the Loyalty Programme or certain benefits thereof (which will subsequently also remove protection against the forfeiture of Tokens should the Member become inactive as described in Section 3(h)) or cancel a Member’s Membership Account at any time with immediate effect and without written notice, for any reason and in "Stay Innovation"’s sole discretion (acting reasonably) including, without limitation, if "Stay Innovation" believes the Member has:

1. Acted in a manner inconsistent with applicable laws, regulations, ordinances;

2. Failed to pay any charges or other bill when due to "Stay Innovation" or a Participating Property or failed to fulfill any financial obligation incurred as a result of the Member’s actions;

3. Acted in an inappropriate, fraudulent, abusive or hostile manner;

4. Breached or violated any of these Programme Rules or "Stay Innovation"’s Terms of Use; or

5. Engaged in any misconduct or wrongdoing in connection with the Loyalty Programme including, without limitation, with respect to fraudulent claims of eligibility to earn benefits under the Loyalty Programme;

Bankruptcy. Subject to applicable law, a Member’s membership in the Loyalty Programme will terminate automatically upon the Member filing for bankruptcy or otherwise being subject to a bankruptcy or similar proceeding.

Legal Action. Nothing contained in these Programme Rules will limit "Stay Innovation" in the exercise of any legal or equitable rights or remedies afforded to it by law or under these Programme Rules.

• Effect of Membership Cancellation.

i. The Loyalty Programme, Tokens and other related benefits and services are the sole property of "Stay Innovation", and are not the property of Members. Upon the cancellation of a Membership Account in the Loyalty Programme for any reason, all unredeemed Tokens and all other similar accrued benefits will be forfeited and a Member will no longer be able to participate in the Loyalty Programme. All benefits earned under this Loyalty Programme, including Tokens, have no cash value and "Stay Innovation" will not compensate or pay cash for any forfeited or unused benefits, including Tokens.
ii. If "Stay Innovation" cancels a Member’s Membership Account for any reason, the Member may not reapply for membership in the Loyalty Programme and any Membership Account opened in the Member’s name and all benefits earned under the Loyalty Programme, including Tokens, and associated with that Membership Account will be void and cancelled upon discovery.
iii. If a Member cancels his/her Membership Account, or if a Member’s Membership Account becomes inactive as described in Section 3(h), the Member may reapply for membership in the Loyalty Programme at a later date, but no Tokens or other benefits previously forfeited or expired will be reinstated to the Membership Account.

• Modification of Programme. Except as otherwise expressly prohibited or limited by applicable laws, "Stay Innovation" has the right to change, limit, modify or cancel the Programme Rules at any time, with or without notice, even though such changes may affect the value of Tokens, or the ability to obtain certain Tokens. Partner Programmes similarly reserve the right to modify their own programmes, which may impact your rights and expected benefits under the Loyalty Programme. "Stay Innovation" and Partner Programmes may, among other things: (i) increase or decrease the number of Tokens received or required for a Stay (ii) withdraw, limit, modify or cancel any Tokens; (iii) add blackout dates, limit rooms available for any Token or Membership Level at any Participating Property or otherwise restrict the continued availability of Tokens; and (iv) change Programme benefits, locations served by "Stay Innovation", conditions of participation, rules for earning, redeeming, retaining or forfeiting Tokens, or rules governing the use of Tokens. In accumulating Tokens, Members may not rely upon the continued availability of Tokens, Membership Levels or any other benefits offered under the Loyalty Programme.

• Termination of Programme. "Stay Innovation" may terminate the Loyalty Programme with six (6) months’ advance notice to Members. At "Stay Innovation"’s sole discretion, "Stay Innovation" may choose to substitute a similar Loyalty Programme for the Loyalty Programme at any time immediately upon notice to active Loyalty Members. A Member may not accumulate Tokens or any other benefits under the Loyalty Programme after termination. If the Loyalty Programme is terminated, all unredeemed Tokens will be forfeited without any obligation or liability, and no other earned benefits or services will be honored after the conclusion of the notice period. "Stay Innovation" may terminate any of the Loyalty Programme in whole or in part, in any jurisdiction on less than six months’ notice, if required to do so by applicable law.

• Benefits Subject to Availability and Modification. All Loyalty Programme benefits, amenities, offers, and services are subject to availability and may be changed at any time without notice.

• Eligibility to Receive Benefits. By accepting any Loyalty Programme benefits, amenities, offers, or services, including, without limitation, any Tokens or similar awards, a Member acknowledges that he/she is responsible for determining whether he/she is eligible to receive, and that he/she is eligible to receive, such Loyalty Programme benefits, amenities, offers, or services (including, without limitation, Tokens and similar awards) under applicable laws, gift policies and incentive policies. Each Member must immediately notify "Stay Innovation" if he/she is not eligible to receive any Loyalty Programme benefits, amenities, offers or services at any time.

• Eligibility Notification. A Member must promptly notify "Stay Innovation" in the event that (i) he/she is not eligible for any reason, including, without limitation, pursuant to any applicable laws, gift policies or incentive policies, to earn Tokens, hold membership status, or any other benefits that a Member may earn under the Loyalty Programme, or (ii) his/her Member Account has been credited with any Tokens or any other benefit that a Member may earn under the Loyalty Programme that he/she has not earned or is not eligible to earn.

Token System

• Tokens Generally. Members may earn Tokens only under the Loyalty Programme for eligible charges through the "Stay Innovation" App, on "Stay Innovation"’s website, at Participating Properties or through Partner Programmes. Tokens may also be awarded to Members for other reasons in "Stay Innovation"’s sole and absolute discretion. Unless "Stay Innovation" expressly advises that Tokens can be earned by Members for specific charges, the position is that the charges are not eligible to earn Tokens.

• Tokens Subject to Programme Rules. As set forth in Section 1(c), the accumulation and redemption of Tokens is subject to the Programme Rules. Each Member is responsible for reading the Programme Rules, balance summaries or statements and all other communications from "Stay Innovation" related to the Loyalty Programme in order to understand his or her rights, responsibilities, and status in the Loyalty Programme, as well as the structure for earning and redeeming Tokens.

• Taxes. Tokens and other benefits earned through participating in the Loyalty Programme, including redeeming Tokens for Awards (as defined below), may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of Tokens and Awards is the sole responsibility of the Member. If "Stay Innovation" is required by any competent authority to make a payment of tax in relation to any Member's Tokens or Membership Account, the Member shall promptly reimburse "Stay Innovation" for all such taxes and any costs incurred in relation to the administration of such taxes and payment.

• Non-transfer and Non-Assignment of Tokens. Tokens and any other benefits earned under the Loyalty Programme do not constitute property of the Member and belong exclusively to "Stay Innovation". Tokens accrued by a Member are for the Member’s benefit only and may not be transferred for any reason.

• Death. In the event of a Member’s death, "Stay Innovation" may, in its sole discretion, allow unredeemed Tokens from the deceased Member’s Membership Account to be transferred to a family Member or close friend who is an active Member upon "Stay Innovation"’s receipt and review of all requested documentation and communications.

• Divorce. In the event of a Member’s adjudicated divorce settlement, "Stay Innovation" may, in its sole discretion, allow unredeemed Tokens to be transferred from one Member’s Membership Account to another Member’s Membership Account upon "Stay Innovation"’s receipt and review of all requested documentation and communications including, without limitation, legal documents directing such a transfer of Tokens.

• No Sale or Transfer. Tokens and other Member benefits may not be sold, bartered or transferred by Members. Any attempted transfer, sale or barter will be void and such Token's cancelled. "Stay Innovation" and its partners may refuse to honor or recognize any Tokens or other Member benefits which "Stay Innovation" believes may have been transferred, sold or bartered. Any Tokens which "Stay Innovation" deems in its sole and absolute discretion to have been transferred in violation of the Programme Rules may be cancelled.

• Token Expiration Policy. All Tokens expire if unredeemed within twenty-four (24) months from the date such Tokens are earned by a Member, subject to the any exceptions that may be imposed by "Stay Innovation" in its sole and absolute discretion. In addition, Members must remain active in the Loyalty Programme to retain any Tokens they accumulate. If a Member’s Membership Account is inactive for twenty-four (24) consecutive months, that Member’s Membership Account will forfeit all accumulated Tokens. Members can remain active in the Loyalty Programme and retain accumulated Tokens by earning Tokens in the Loyalty Programme or redeeming Tokens in the Loyalty Programme at least once every twenty-four (24) months, subject to the any exceptions that may be imposed by "Stay Innovation" in its sole and absolute discretion. If a Member does not maintain an active status for five (5) consecutive years, the Member’s Membership Account may be deactivated by "Stay Innovation" in its sole discretion. Once Tokens are forfeited, the Tokens cannot be reinstated, but a Member can earn new Tokens, unless that Member’s Membership Account has been deactivated.

Earning Tokens

• How to Earn Tokens. A Member will earn ten (10) Tokens for each U.S. Dollar, or the currency equivalent, that is incurred and paid for by the Member on Qualifying Charges (as defined below) in accordance with this Section 4. The amount of Tokens earned per U.S. Dollar spent by a Member may be modified by "Stay Innovation" at any time without advance notice.

• Qualifying Charges. “Qualifying Charges” include all charges and purchases directly made with "Stay Innovation" either through the "Stay Innovation" App, on "Stay Innovation"’s website or at Participating Properties, including but not limited to:
  i. Charges incurred during a Stay in a guest room at a Participating Property by a Member on his/her folio, including, without limitation, charges for:
  (i) Qualifying Rates for Stays;
  (ii) Food and beverage (excluding alcoholic beverages where prohibited by law) and may exclude charges incurred at outlets that are not managed or operated by the Participating Property (if available); and
  (iii) Any other applicable charges identified as Qualifying Charges (in "Stay Innovation"’s sole and absolute discretion) that may vary by Participating Property, which such Member should confirm either during or after his/her Stay; provided the Member provides his/her Membership Number at the time of reservation or at check-in, Stays in one of the reserved guest rooms, and directly pays for the charges.
  ii. Charges incurred by a Member, without a Stay in a guest room, for food and beverage (excluding alcoholic beverage where prohibited by law) at restaurants located at Participating Properties that offer this benefit if:
  (i) the restaurant permits guests to charge food and beverages on their folio;
  (ii) the charges are greater than $10 U.S. dollars (excluding taxes, service charges, and gratuities);
  (iii) the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges as provided in this Section; and
  (iv) provided the Member provides his/her Membership Number at the time of payment.

• Non-Qualifying Charges. Charges which do not qualify for Tokens include any complimentary services, redeemed Tokens or any other fees or charges including, without limitation: (i) charges for banquets, meetings or other functions; (ii) other fees paid including, without limitation, parking, business center, retail stores, and other third-party services; and (iii) taxes, service charges, gratuities, fees (such as late check out fees), mandatory or automatic charges (such as resort charges) and other applicable charges.

• Qualifying Stay. A "Stay Innovation" or “Qualifying Stay” means all consecutive nights a Member registers for, and personally pays and stays at any Participating Property, for which the room is billed to the Member. In addition, a "Stay Innovation" or “Qualifying Stay” is a stay of one or more consecutive nights at the same Participating Property by a Member who: (i) provides his/her Membership Number at the time of reservation or at check-in; (ii) pays a Qualifying Rate (as defined below); and (iii) Stays personally in one of the reserved guest rooms. If a Member checks out of a guest room and then checks back in to a guest room at the same Participating Property within 24 hours, it will count as a single Stay for purposes of calculating Stays and issuing Member benefits. A Member may only earn Tokens during any Stay if he/she Stays in one of the reserved guest rooms and pays a Qualifying Rate. Members cannot earn or receive benefits at multiple Participating Properties for the same Stay date(s). Only one Member per guest room can earn Tokens. If there is more than one Member staying in the same guest room, the Members who will be paying the bill will accrue the Tokens.

• Qualifying Rates. A “Qualifying Rate” is the rate a Member pays for a Stay in a guest room at a Participating Property which qualifies to earn Tokens. Qualifying Rates are such rates found on the "Stay Innovation" App or on "Stay Innovation"’s website without an application of a discount code. Unless otherwise specifically stated herein or identified at the time of booking, Members will receive credit for the Stays on Qualifying Rates.

• Non-Qualifying Rates. A “Non-Qualifying Rate” is a rate a Member pays for a Stay in a guest room at a Participating Property which does not qualify to earn Tokens. Non-Qualifying Rates are those booked using the following methods:
  i. The guest room was booked through a tour operator, online travel channel or other third-party channel including, without limitation, expedia, hotwire.com, priceline.com, trivago, lastminute.com, booking.com, travelocity.com;
  ii. The guest room was booked at a group rate as part of an event, meeting, conference or organized tour, and the Member does not directly pay the Participating Property for such room;
  iii. The guest room was booked at a tour operator, wholesaler, or crew room rate or package including, without limitation, travel industry rates and organized tours or package bookings;
  iv. The guest room was booked at either the (i) "Stay Innovation" employee or friends and family rate or (ii) "Stay Innovation" business rate;
  v. The guest room was complimentary or discounted; or
  vi. A voucher or third-party award was redeemed for the guest room.

• Tokens Only Earned at Participating Properties. Tokens will not be earned, awarded or otherwise accumulated, at any subsidiary or affiliate of "Stay Innovation" other than at Participating Properties, unless otherwise advertised. If a property ceases to be a Participating Property, all Stays subsequent to such date will not be eligible to earn Tokens regardless of when the reservation was made.

• Additional Restrictions on Earning Tokens. No other person except the Member may earn Tokens on Qualifying Charges on Qualifying Nights for his/her Membership Account. Tokens for a room shared by two Members will only be awarded to one Member. Tokens accrual is limited to individual travel and the room must be paid for individually by the Member or direct billed to the entity who has arranged payment for the Member’s Stay that is not associated with a convention or group meeting. If the Member attends a convention or group meeting and individually pays the hotel or other property directly for the room, he/she will be eligible to receive Tokens for the Stay. However, contract rooms, rooms reserved by companies (regardless of whether on an ongoing basis), and master-billed rooms are not eligible to earn Tokens. Military rates at certain Participating Properties may be subject to local restrictions and may be ineligible for Tokens.

• Credit for Stays Completed Prior to Membership. Tokens may be earned for Stays completed within thirty (30) days prior to the Member’s enrollment in the Loyalty Program, if such credit is requested through the Member Support Team, along with a copy of the paid receipt for the Stay, within sixty (60) days of the Stay. Additional documentation may be requested in "Stay Innovation"’s sole and absolute discretion.

• Foreign Currency Exchange. The amount of Tokens earned at Participating Properties where a non-U.S. dollar currency is used will be calculated based on Qualifying Charges converted to U.S. Dollar at the exchange rate selected by "Stay Innovation". This may be the foreign exchange rate used by a Participating Property at check-in, at check-out or another rate selected by "Stay Innovation" and may not be the same rate used for currency conversions on the Member’s Membership Account.

• Transferring Tokens. At this time, "Stay Innovation" does not permit Members to transfer or otherwise assign Tokens to any other individuals, including other Members.

• Purchase of Tokens. At this time, "Stay Innovation" does not permit Members to purchase, sell or otherwise transfer for consideration Tokens to or from "Stay Innovation" or any other individuals, including other Members.

• Additional Ways to Earn Tokens.
  i. "Stay Innovation" Impact Programme. Members may also earn Tokens by participating in select charitable events sponsored by "Stay Innovation" (“"Stay Innovation" Impact Events”). "Stay Innovation" Impact Events may vary by Participating Property. Participation in "Stay Innovation" Impact Events may be subject to additional terms and conditions. Such additional terms and conditions may vary by "Stay Innovation" Impact Event and Participating Property. The number of Tokens earned for participation in "Stay Innovation" Impact Events will be set by "Stay Innovation" in its sole and absolute discretion and may vary by event. The amount of Tokens earned per "Stay Innovation" Impact Event may also be modified at any time by "Stay Innovation" without advance notice. Tokens earned by participating in "Stay Innovation" Impact Events will be subject to the Programme Rules and any additional exceptions that may be imposed by "Stay Innovation" in its sole and absolute discretion. For additional information relating to "Stay Innovation" Impact Events, including the earning of Tokens for participation in such events, Members should check the "Stay Innovation" App, "Stay Innovation"’s website or contact the Member Support Team.

ii. Member Referral Programme. Future Programme.

iii. Partner Programmes. Future Programme.

Redeeming Token

• Redeeming Tokens for Awards.

i. A Member may redeem Tokens to obtain certain awards and benefits (each an “Award”) including, without limitation, rooms at Participating Properties and other services available through the "Stay Innovation" App and at Participating Properties. A full list of current Award options and instructions on how to redeem Awards through the "Stay Innovation" App are located on "Stay Innovation"’s website under Membership Levels and Membership Benefits Overview.
ii. Tokens and Awards may not be exchanged or redeemed by a Member for cash, prizes or credit.
iii. Awards are valid only for use by the individual designated on the Award and are not transferable, although, if requested at the time of issuance, an Award may be issued to a third party. Third party transfers or transfers to non-Members are limited to twenty (20) Awards in a calendar year on a single Membership Account. In the event an Award is given to a third party in accordance with the prior sentence, neither the Member nor the third party will earn any Tokens, Qualifying Nights or Qualifying Stays in connection with such Award. At check-in, the guest using the Award may be required to show valid identification and provide a credit card to the Participating Property for incidental charges.
iv. Awards believed to have been bartered, sold, exchanged, or issued fraudulently, or issued to someone other than the eligible Member, will be void and will not be honored.

• Using Awards for Accommodations at Participating Properties.
  i. A Member may redeem Tokens for single or double standard rooms at Participating Properties (“Award Stay”).
  ii. Redeeming Tokens for an Award Stay is subject to availability at the time of reservation. Advanced reservations are required and must be booked through the "Stay Innovation" App or on "Stay Innovation"’s website. "Stay Innovation" provides no warranty or guarantee of the availability of Award Stays at any time and may introduce or withdraw Award Stays at its sole discretion.
  iii. When making a reservation for an Award Stay at least twenty-four (24) hours in advance, a “Redemption Award” will be added to the Stay automatically, provided the Member has sufficient Tokens for the entire Stay, and the Redemption Award will be activated upon check-in.
  iv. Awards are valid only for individual stays and are not valid for group stays, package tours, conventions or other special rates and/or package programmes, food and beverage credits, incidental expenses, or service charges.
  v. A paper copy of a Redemption Award will be issued only upon request and may be obtained by contacting Member Support for a charge of U.S. $10 per paper Redemption Award. Paper Awards cannot be reissued if lost, stolen or otherwise destroyed.
  vi. The standard guarantee and cancellation policies of a Participating Property will apply to Award Stay reservations including, without limitation, all minimum length of Stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early check-out.
  vii. A Tokens refund may be issued for a Stay that is less than the number of days on the Redemption Award, but the Member must inform the Participating Property’s front desk at least 24 hours in advance of the early check-out time in order for the Tokens refund to be issued to the Member’s Membership Account.
  viii. If a Member fails to cancel a guaranteed Award Stay reservation within the permitted cancellation period as outlined in Section 5vii above, the Tokens used for the Award Stay will not be refundable.
  ix. The amount of Tokens required per night to obtain rooms at Participating Properties varies by the category of the Participating Property and the room types available at the Participating Property, length of Stay, and may also vary by time of year. A list of Participating Property categories is available on "Stay Innovation"’s website. "Stay Innovation" may change a Participating Property’s category and remove a Participating Property at any time in its sole and absolute discretion without advance notice.
  x. When redeeming Tokens for an Award Stay, the Award Stay includes the cost of a single or double standard room (as specified at the time of booking) at a Participating Property, room tax/service charge, and extra-person charges, if any. All other charges, including incidentals, resort fees or taxes and similar fees, are the responsibility of the Member and are not included in the Award Stay.
  xi. Standard rooms vary between Participating Properties and Participating Brands. Upgraded rooms, including upgrades based on size, view, services, and/or suites, are available at a higher Tokens cost.
  xii. With an Award Stay, bedding preferences may be requested, but are not guaranteed.
  xiii. Members will not receive Tokens for the Award Stay portion of their Stay.
  xiv. A Member may redeem Tokens for up to a total of three (3) guest rooms at the same Participating Property over the same dates. When doing so, the Member agrees to make legitimate Tokens redemption reservations in good faith for use by the Member and his or her invited guests only, and not for any other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. "Stay Innovation" reserves the right to cancel any reservations it believes to be in violation of the Programme Rules.
  xv. If a Participating Property exits the Loyalty Programme for any reason after a Member makes an Award Stay reservation but before the Member’s Stay, "Stay Innovation" will use reasonable efforts to have such former Participating Property honor the reservation or assist in arranging equivalent accommodations nearby; however, "Stay Innovation" cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Programme will be honored and will notify the member if the booking is cancelled. "Stay Innovation" will have no liability in relation to any such cancelled booking.
  xvi. An Award Stay at destinations outside the United States is subject to all required government approvals, restrictions, applicable taxes and/or service charges. Awards do not include United States federal inspection fees or any other fees, expenses, surcharges, taxes or other costs or expenses that may be imposed by foreign governments for international travel.
  xvii. "Stay Innovation" has a “No Blackout Dates” policy, which means that Participating Properties may have standard rooms available every day for Awards subject to any inventory restrictions. Other limitations and exclusions may apply in "Stay Innovation"’s sole and absolute discretion.

• Additional Ways to Use Awards. "Stay Innovation" may from time to time create new and unique ways for Members to redeem Tokens and use Awards, including for charitable causes and donation to charitable and other non-profit organizations. These Programme Rules and other rules as set forth by "Stay Innovation" in its sole and absolute discretion will apply. Members will be able to obtain more information on such Programmes through the "Stay Innovation" App and "Stay Innovation"’s website.

• Upgraded Awards.
  i. When using Tokens for an Award Stay, Members may have to redeem additional Tokens to reserve an upgraded room such as an ocean view room or a suite. This “Upgrade Award” may be required for certain room types.
  ii. Upgrade Awards may only be used when redeeming Tokens for a Stay at a Participating Property. There are two types of Upgrade Awards:
  (i) Tokens Upgrade Awards. A “Tokens Upgrade Award” is issued when Tokens are redeemed to upgrade a Free Night Award in a standard room and is subject to availability at Participating Properties. Please refer to the details for the selected Participating Property at which you are making a reservation.
  (ii) Paid Upgrade Awards. At select Participating Properties, Members may pay for an upgrade to a Free Night Award reservation on a cost per night basis. The price for “Paid Upgrade Awards” varies by Participating Property and must be paid in cash by the Member during the Member’s Stay. Additional Tokens are not required with Paid Upgrade Awards.
  iii. Upgrade Award requirements vary by Participating Property, hotel category, room type and by season.
  iv. Participating Properties, at their discretion, may offer premium room(s) that require an Upgrade Award, e.g. rooms with special views such as ocean or bay views.
  v. Some Tokens Upgrade Awards require payment in local currency and cannot be purchased with Tokens. Check the room description for currency and other redemption requirements when booking an Award Stay reservation online.

Additional Terms of the Loyalty Programme

• Monitoring Membership Accounts. "Stay Innovation" reserves the right to monitor the Membership Accounts of all Members, at any time and without notice, for compliance with Programme Rules. "Stay Innovation" may review all Members’ Tokens, Qualifying Stays, and Qualifying Nights balances and transaction history including, without limitation, requests for Awards and other benefits.

• Adjustments. A Member may request credits for Tokens that are not reflected in a Member’s Membership Account through the "Stay Innovation" App, on "Stay Innovation"’s website or by contacting the Member Support Team. Such a request must be received within one (1) year of the applicable transaction to receive any credit.

• New Members. A new Member is eligible to receive Tokens for Qualifying Charges and for Qualifying Stays at Participating Properties that are incurred and paid for by the Member during the thirty (30) days prior to his/her enrollment in the Loyalty Programme (the “Pre-Enrollment Period”), if the Member requests the credit within sixty (60) days of the applicable Qualifying Stay or Qualifying Charge transaction. A new Member will not receive any Tokens for any transactions that occurred prior to the Pre-Enrollment Period.

• Correction of Benefits. At any time and in "Stay Innovation"’s sole and absolute discretion (including, without limitation, where a Member was not eligible to earn a specific benefit pursuant to these Programme Rules), "Stay Innovation" may correct (i) the amount of Tokens or the number of Qualifying Nights credited to a Member’s Membership Account, and (ii) any other benefit that has been credited to a Member’s Membership Account.

• Exit The Participating Property. If a Participating Property exits the Loyalty Programme for any reason, a Member will not earn Tokens for Qualifying Stays or Qualifying Charges and any Awards will no longer be valid after the date on which the Participating Property exited the Loyalty Programme, even if the reservation for a Stay at the former Participating Property was made prior to that date.

• Taxes. Tokens, Awards, and other Member benefits may be subject to income or other taxes. The Member is responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which the Member earned Tokens. "Stay Innovation" will not be liable for any tax liability, duty or other charges in connection with the issuance of Tokens, Awards, and other Member benefits. In addition, to the extent "Stay Innovation" is subject to any liability related to a Member’s failure to pay income or other taxes, such Member will be required to fully indemnify and hold harmless "Stay Innovation" for the entire amount of such liability.

• No Warranties or Representations, Express or Implied. "Stay Innovation" makes no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Loyalty Programme or by Participating Properties.

• Not Responsible for Acts, Errors, or Omissions. "Stay Innovation" is not responsible for: (a) any loss or misdirection of, or delay in receiving, any Membership Application, correspondence, redemption requests, Awards or Member benefits; (b) theft or unauthorized redemption or use of Tokens or Awards; (c) any acts or omissions of third parties (including, without limitation, Participating Properties); or (d) any errors published in relation to the Loyalty Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties, and Loyalty Programme affiliates (if applicable), and errors in the crediting or debiting of Tokens from Membership Accounts. "Stay Innovation" reserves the right to correct, without notice, any errors.

• Interpretation of Programme Rules. All interpretations of these Programme Rules regarding membership are at "Stay Innovation"’s sole and absolute discretion, and "Stay Innovation"’s decisions will be final in all respects. In the event of any discrepancy between the English version and any translated version of these Programme Rules, the English language version will govern.

• Trademarks. "Stay Innovation" and Participating Properties are the sole and exclusive owners or licensees of the trademarks, service marks, trade names, logos, and copyrighted or copyrightable materials of "Stay Innovation", its affiliates, and the Participating Properties. Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership of these trademarks anywhere in the world.

• Waiver. "Stay Innovation"’s waiver of any breach of these Programme Rules by any Member will not constitute a waiver of any other prior or subsequent breach of these Programme Rules. "Stay Innovation"’s failure to insist upon strict compliance with these Programme Rules by any Member will not be deemed a waiver of any rights or remedies "Stay Innovation" may have against that or any other Member. "Stay Innovation" may waive compliance with these Programme Rules in its sole discretion and may run promotions from time to time that provide enhanced benefits to select Members.

Limitation of Liability

IN NO EVENT WILL "Stay Innovation", ITS SUBSIDIARIES AND AFFILIATES, ITS FRANCHISEES OR LICENSEES, ANY PARTICIPATING PROPERTY, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE LOYALTY PROGRAMME, THESE PROGRAMME RULES, OR "Stay Innovation"’s OPERATION OF THE LOYALTY PROGRAMME. The Member acknowledges that this Programme is free to use and agrees that this exclusion of liability is reasonable.

Governing Law and Alternative Dispute Resolution/Waiver of Jury Trial.

 "Stay Innovation" and the Members agree that any controversy, dispute or claim arising out of or relating to the Loyalty Programme or these Programme Rules will be handled individually without any class action and any such controversy, dispute or claim that cannot be settled through direct discussions, they will endeavor first to settle the controversy or claim by a mediation administered by the International Center for Dispute Resolution (“ICDR”) under its then-applicable rules and procedures. If the dispute is not otherwise resolved through direct discussions or mediation, the Parties agree that the controversy or claim, including the scope or applicability of this agreement to arbitrate, will then be resolved by final and binding confidential arbitration in Miami, Florida, to be administered by ICDR in accordance with its then-applicable arbitration rules and procedures, including without limitation the rule providing that each party will pay its pro rata share of ICDR fees and expenses and the rules providing for limited discovery and other exchange of information. The ICDR rules are available at www.ICDR.org. The ICDR rules for selection of a single arbitrator will be followed.

Applicable Local Laws and Regulations/Severability. 

Membership in the Loyalty Programme and the earning and redeeming of Tokens are subject to all applicable local laws and regulations. Membership in the Loyalty Programme, including the Tokens, Awards and other benefits, are offered in good faith; however, they may not be available if prohibited or restricted by applicable law or regulation in the United States, Member’s jurisdiction of residence or the location of a Participating Property. If any part of these Programme Rules is held to be unlawful or unenforceable, that part will be deemed deleted from these Programme Rules in such jurisdiction and the remaining provisions will remain in force, subject to any other provisions included in these Programme Rules. Nothing in the Programme Rules shall be construed as limiting any right that a Member may have pursuant to local applicable law.

Entire Agreement. 

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These Programme Rules, together with any other terms and conditions, rules, or regulations incorporated herein or referred to herein constitute the entire agreement between "Stay Innovation" and the Members relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on "Stay Innovation"’s website.